Technician Operations
Tickets, escalations and average resolution time
Last updated: 2 min ago
Active Tickets
88
+12 from yesterday
Sev 1 Escalations
05
+1 from yesterday
Technicians Active
22/25
88% utilization rate
Avg Resolution Time
4.2h
-0.8h vs last week
Ticket Volume Trends
Daily ticket creation and resolution over the past 30 days
Regional Distribution
Ticket distribution across service regions
Critical Escalations (Sev 1)
On-site technician dispatch requested
| Ticket ID | Vehicle | Location | Issue | Assigned Tech | ETA | Status |
|---|---|---|---|---|---|---|
| #ESC-2024-001 | AMZ-7821 | Dallas, TX | Engine failure - complete breakdown | Mike Rodriguez | 45 min | En Route |
| #ESC-2024-002 | AMZ-5634 | Phoenix, AZ | Brake system malfunction | Sarah Kim | 1.2 hrs | Dispatched |
| #ESC-2024-003 | AMZ-9012 | Atlanta, GA | Electrical system failure | James Wilson | 2.1 hrs | Scheduled |
Top Performing Technicians
Based on resolution time, customer satisfaction, and ticket volume
1
Alex Thompson
Central Region
98% Success Rate
2.1h avg resolution
2
Maria Garcia
West Region
96% Success Rate
2.3h avg resolution
3
David Chen
East Region
94% Success Rate
2.5h avg resolution